![]() A second pop-up box will ask Start saving codes to this account? Select Allow. Question: What should I do if I do not have access to the device I used to set up 2-Step VerificationAnswer: If you no longer have access to the Authenticator setup.If you’re not syncing and want to start, tap on the “person” icon in the upper right (it won’t be a personal icon, since you’re currently not synced with any account).If you are currently not using sync, you will be asked if you want to. Click Continue, and your codes will be removed from your Google account and all your other devices, except the device you are on. Retrieve Backup Codes: Ideally, you’ve previously set up a backup method for Google Authenticator. A second pop-up will ask if you want to use Authenticator without an account. If you’ve lost your phone and need to recover your Google Authenticator codes, there are several steps you can take to regain access to your accounts.You’ll see a pop-up menu (which will also let you manage your current Google account and manage all the accounts on your device). ![]() If you’re currently syncing and want to stop, tap on your personal icon. ![]() If you’re not syncing, the cloud will be gray with a slash through it. If the app is connected to your Google account, you’ll see a cloud with a little green checkmark next to your personal icon in the upper right.I need to remove 2FA or use another 2FA method like SMS or email. But if you would like to perform app-based 2FA, you will need to install authenticator apps like Google Authenticator, Authy which display a 6-digit passcode on the opening screen & you typically get 30 seconds to use it before it expires & then displays a new passcode. Be careful and be honest with each question. Of the options in step 3 actually do anything. It will be based on the things Google knows about you, like when you created your account, which services you use etc. This is the dead end - there are no other solution options because none The other device option is also impossible as I only use Facebook on my iphone and laptop, both of which are locked out.Ĥ. After you scan the QR code, you’ll see a six-digit authentication code. First option is impossible, I do not have Facebook access on my phone since I was logged out when I changed phones. On your mobile device, open your authenticator app and use it to scan the QR code. Or see Lost or unusable Multi-Factor Authentication (MFA) device to. If you dont receive a call from AWS, choose Sign in to sign in to the console again and start over. Answer the call from AWS and, when prompted, enter the 6-digit number from the AWS website on your phone keypad. I select 'need another way to authenticate?' link and I am presented with a dead end. To verify your primary contact phone number, choose Call me now. I am asked to input 2FA code from Google Authenticator that I USED to have access to on my old phone, but when I got a NEW phone, the accounts didn't transfer so I can't use my 2FA code.ģ. I login with the correct email/phone and password.Ģ. ![]() I need Facebook to remove the 2FA from my Facebook so that I can log in and access my personal data.ġ. Let my Facebook friend or friends confirm for me. Click Need another way to authenticate Click Other Options, then click Get more help. Attempt to login and continue until you need to enter your two-factor authentication code. Learn the steps and options for different scenarios from this blog post by Kaspersky. Still unable to login If youre unable to login after trying these tips, youll need to confirm your identity to login. Providing ID or any other documents needed. If you lost your phone with Google Authenticator or other 2FA app, you can try to link it to the new phone or restore access to your account using an alternative method. Instead, it relies on the unique connection you established between the app and each of your accounts when you initially set it up. But I have to transfer both pages and BM to my company since I'm going to resign. If you lose your phone with Google Authenticator, the first thing to remember is that the app itself does not store any of your account information or backup codes. Before I did not give this much attention, since I already have my current account. I am the admin of my business manager and I am the page admin as well. Initially Facebook sent me a recovery link ( please see screenshot), I was able to login but I had no chance to turn off the 2FA. But, I am already logged out from my device. When I click on “Having Trouble” it asks me to confirm from another device. However since I don’t have 2FA codes from Facebook generator, I am unable to provide the codes and login. I can reset passwords both with SMS and via email. I have access both to my login email and phone number linked to my account. I upgraded phones and lost access to my 2FA via Google Authenticator codes. I can’t access my main Facebook account due to 2FA code generator.
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